BBZ Image ToolsHelp for your next step
Three products.
One place for help.
Find answers about the desktop tool, background removal and the Catalog Builder, or contact our team.
Frequently asked questions
What is free in the desktop tool?
Batch renaming, resizing, cropping, format conversion and directory printing are free desktop tools. Background removal uses image credits, and AI catalog generation uses separate catalog lots.
Do I need an account or Python to install it?
No account is required for the free desktop tools. The Windows installer includes what the app needs; you do not need to install Python separately.
How do background-removal credits work?
Each background removal uses one image credit. New accounts receive 10 trial credits. Paid image credits are separate from catalog lots. See image pricing for the available packs.
What should I check in a background-removal result?
Inspect the edges, handles, glass and reflective areas. Confirm that all parts of the item remain visible and that condition has not been hidden. Keep the original photograph alongside your result.
Do I need the desktop app to build a catalog?
No. The catalog builder runs online. You can use the desktop tool first to rename, resize or organize your photo files, but it is not required.
What does the catalog builder do?
It groups lot photos and drafts titles, descriptions, condition, categories and other lot details. You review and approve the results, then export a CSV and numbered photos for your auction software.
Can I use image credits for catalog generation?
No. Image credits are for background removal. Catalog generation uses a separate lot balance. Your catalog pages show catalog usage and options.
Do AI-written descriptions need review?
Yes. Verify quantities, measurements, condition, maker marks and any statements about age, material, authenticity or operation. Review suggested values and starting bids using your own judgment.
How do I reset my password?
Use Forgot password on the sign-in page. Check your spam folder if the reset email does not appear. Contact support if you still cannot access your account.
What should I include in a billing question?
Tell us which product you used, the approximate purchase date, your account email and any receipt reference. Do not include passwords or full card details.
Contact support
Tell us where you got stuck.
Include the product, the steps you took and the exact error message. For image issues, explain what changed in the result.
support@bbzimagetool.comSupport hours: Mon–Fri, 9am–6pm CT.
We typically respond within one business day.
For account problems, reset your password. Never send a password or full payment-card details.